To begin the return process, visit our Returns Portal

Shipping Policy:

We ship to all 50 states, U.S. territories, APO/FPO/DPO addresses, and Canada. 

The shipping methods offered during checkout may differ based on your shipping address and items selected. Shipping and handling rates are calculated based on the weight and dimensions of items selected. Shipping rates include postage price, plus cost of packaging materials. Customers are expected to cover all customs, duties, and taxes.

Unfortunately we do not cover packages that were lost or stolen once the carrier has confirmed delivery has been completed. We only insure packages until they are delivered, at which point they become the responsibility of the recipient.

Please allow 5-10 business days for all U.S. orders. Allow 2-4 business days for pickup orders, 10-15 business days for international orders, and 6-10 weeks for custom framed prints.

Returns, Refunds, & Exchanges:

We know online orders don't always go as anticipated. If you are dissatisfied with your purchase, we offer returns and refunds. Please read our return and refund policy carefully before making purchases:

Returns:

We accept returns of most items within 30 days of delivery for a refund minus the shipping fee. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and undamaged, in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, including sale items, gift cards, and perishable items.

You must complete the return form found in our Returns Portal before mailing back your items. 

You will have the opportunity to initiate a return for either store credit or a refund and will be provided with a prepaid shipping label. If you did not select the option for shipping protection with Re:do during the initial checkout, you will still return like normal and purchase a label through them with discounted shipping rates saving you time and money.

Customer pays all shipping fees for returned items. Once your order has been processed there is a 5% restocking fee for any returned items. Please Note - Original shipping costs are not eligible for refund.

Consider using a trackable shipping service or purchasing shipping insurance. If we do not receive your returned item, we cannot issue a refund.

Refunds:
In order for us to initiate the refund for your return, your product has to have arrived at our location in the same condition in which you received it. A return will be processed once it has been received and its condition has been deemed to be in accordance with our policy. Heirloom Art Co. reserves the right to deny returns that aren't in accordance with our policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heirloomartco.com.

Exchanges:
We only replace items if they are defective or damaged. We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.

About Re:do

Checkout with the $1.98 Re:Do product for unlimited returns on your order and send it back with a free return shipping label if it doesn’t work.