Returns and Refunds
We know online orders don't always go as anticipated. If you are dissatisfied with your purchase, we offer returns and refunds. Please read our return and refund policy carefully before making purchases:
Returns are accepted within 30 days of delivery on most items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and undamaged, in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including sale items, gift cards, and perishable items.
To complete your return, please package the item in its original packaging and ship to:
Heirloom Art & Co.
4801 N University Ave Suite #350
Provo Utah US
Customer pays all shipping fees for returned items.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If we do not receive your returned item, we cannot issue a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4801 N University Ave Provo Utah US 84604.